Overview

This Returns & Refunds Policy applies to all purchase of products made via [Your Website / URL] (the “Site”). By placing an order, you (the “Customer”) agree to this policy.

Eligibility for Returns / Refunds

  • You may request a return/refund within [X days] from the date you received the goods (or, for services/digital goods, from the date of purchase or delivery).
  • To be eligible, items must be unused, in original condition, and in their original packaging, with all tags, manuals, and accessories.
  • Items that are customized, personalized, digital downloads, or services fully performed are not eligible for return/refund, unless there is a defect or error by us.
  • For goods that are damaged, defective, or incorrect, you must notify us within [Y days] after receipt.

Return Request Process

  • To initiate a return/refund, contact us at [support email / returns department email] with your order number, item(s) to return, and the reason.
  • We will provide you with a Return Merchandise Authorization (RMA) number or instructions.
  • Return shipments must be made within [Z days] after you receive the RMA.
  • You are responsible for return shipping costs, unless the return is due to our error (wrong item, defect, etc.). In cases of error on our part, we will cover return shipping.

Refunds / Credits

  • Once we receive the returned item, we will inspect it. If approved, we will process the refund within [A] business days.
  • Refunds will be made to the original payment method (credit card, PayPal, etc.).
  • Shipping costs (original shipping fee) are not refundable, except where the return is due to our error.
  • If part of an order is returned, you will be refunded proportionally.
  • In the case of digital goods or services (if refunds are allowed), refunds may be partial depending on usage or delivered portion.

Exchange / Replacement

  • We may offer exchanges or replacements for defective or incorrect items.
  • If you prefer an exchange, notify us, and we’ll arrange it subject to stock availability.
  • We will cover shipping costs for replacements in case of our error.
  • 6. Non-Returnable Items / Exceptions
  • Some items cannot be returned: [list exceptions, e.g. perishable goods, downloadable software, personalized/customized goods, intimate items, hygiene items, etc.]
  • Items that have been used, altered, damaged by the customer, or missing components are not eligible for return/refund.
  • Returns made past the deadline (after X days) will not be accepted.

Cancellation / Order Changes

  • Before your order is shipped, you may request to cancel or modify it by contacting us at [support email].
  • Once the order is shipped, cancellations or changes are subject to the returns policy above.
  • If you cancel before shipment, you will receive a full refund including any taxes paid, but excluding shipping costs (if applicable).

Disputes / Chargebacks

  • If you believe you are entitled to a refund and we are unwilling to provide one, please contact our support so we can resolve the issue amicably.
  • We reserve the right to dispute any chargebacks in accordance with applicable laws and payment processor rules, especially if the order was properly fulfilled and/or tracking shows delivery.

Alterations to Policy

We reserve the right to update or modify this Returns & Refunds Policy at any time. For existing orders, the version in effect at the time of purchase will apply (unless otherwise agreed).

Contact Information

If you have any questions about this Returns & Refunds Policy, please contact us:

  • Email: [support email]
  • Address: [your business address]
  • Phone: [phone number]