Herbalbio (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website https://herbalbiostore.com (the “Site”), purchase our products, or interact with us.

By using our Site, you agree to the practices described in this policy.

Information we collect

We may collect the following categories of information:

  • Personal Information You Provide: Name, email address, billing and shipping addresses, phone number, payment details (processed securely via third-party providers), account login information.
  • Transaction Information: Details about purchases, order history, and customer support inquiries.
  • Automatically Collected Information: IP address, device type, browser type, operating system, pages viewed, cookies, and usage data.
  • Marketing and Communications Preferences: Information about how you want to receive updates from us.

How we use your information

We use the information we collect for purposes including:

  • To process and fulfill your orders.
  • To communicate with you about orders, updates, and support.
  • To improve our website, services, and customer experience.
  • To process payments securely (through third-party payment processors such as Stripe or PayPal).
  • To send promotional offers, newsletters, or marketing communications (only if you opt in).
  • To comply with legal, tax, and regulatory obligations.

Sharing your information

We do not sell your personal information. We may share your information only in these cases:

  • Service Providers: With trusted third parties who help us operate our business (payment processors, shipping companies, IT providers).
  • Legal Requirements: If required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets.
  • All third-party providers are required to protect your data and use it only for the services they perform on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to:

  • Enable essential site functionality (shopping cart, login).
  • Understand site usage and improve performance.
  • Provide personalized experiences and targeted offers.
  • You can manage or disable cookies in your browser settings, but some features of the Site may not work properly without them.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data security

We implement appropriate technical, organizational, and administrative measures to protect your personal data against unauthorized access, use, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of your data.

Your rights

Depending on your location, you may have the following rights:

  • To access and receive a copy of your personal data.
  • To request correction of inaccurate or incomplete data.
  • To request deletion of your data (“right to be forgotten”).
  • To object to or restrict certain processing activities.
  • To withdraw consent for marketing communications at any time.
  • To lodge a complaint with your local data protection authority.
  • To exercise these rights, contact us at [support email].

Children’s privacy

Our Site is not intended for children under the age of 21 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

International data transfers

If you access our Site from outside our country location, your information may be transferred to and processed in a country that may not offer the same level of protection. By using the Site, you consent to such transfers.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

  • Company Name: Herbalbio
  • Address: [Your Business Address]
  • Email: [support email]
  • Phone: [phone number]