Company Information
The company [Your Business Name], headquartered at [full address], registered under number [registration number], contact: [email, phone], hereinafter referred to as “the Seller.”
Purpose
These Terms and Conditions of Sale (T&Cs) apply to all sales of products concluded between the Seller and any customer placing an order through the website [website name / URL]. By ordering, the customer acknowledges having read and accepted these terms without reservation.
Products / Services
The Seller offers [general description of products / services], the essential characteristics of which are presented on the website. Offers are valid within the limits of available stock. If a product becomes unavailable after an order is placed, the customer will be notified as soon as possible.
Prices
Prices are shown in CAD (or other currency), including all applicable taxes, unless otherwise stated. Delivery charges or any additional fees are displayed separately before order confirmation. The Seller reserves the right to change prices at any time, but modifications will not apply to orders already confirmed.
Orders
The customer completes an online order form. Before validation, the customer can review and correct the information provided. The order is accepted only after confirmation by email or another durable medium. The Seller reserves the right to refuse an order for legitimate reasons (e.g., unauthorized payment, stock unavailability, irregularities).
Payments
Payment is due immediately upon ordering. Accepted payment methods include: [list: credit cards (Visa, MasterCard, etc.), PayPal, bank transfer, etc.]. The Seller uses a secure payment system (SSL encryption, etc.). In case of non-payment, the Seller may suspend or cancel the order after an unsuccessful formal notice.
Delivery / Service Execution
Products are delivered to the address provided by the customer. Delivery times are indicative only. The Seller cannot be held responsible for delays due to carriers or force majeure. The Seller’s liability is limited to the value of the order, except in cases of gross negligence. In case of non-delivery or partial delivery, the customer may request a refund or reshipment.
For services, execution will take place under the conditions specified (date, timeframe) on the product page or at the time of order.
Right of Withdrawal / Returns / Cancellations
In accordance with applicable law, the customer has [X days] from receipt of goods to exercise the right of withdrawal without justification, provided that products are returned in their original condition and packaging, at the customer’s expense. Refunds will be made within [X days] after returned goods are received.
The right of withdrawal does not apply to personalized goods, fully executed services, unsealed goods, or other legal exceptions.
Warranties and Limitation of Liability
The Seller is liable for defects in conformity and hidden defects under applicable law. Any additional warranty is limited to those expressly granted. The Seller’s liability, except in cases of gross negligence, is limited to the value of the order. The Seller shall not be liable for indirect damages.
Data Protection and Privacy
The data collected is necessary for order management, payments, deliveries, and customer relations. Customers have the right to access, rectify, delete, or object to the processing of their data. For more details, please consult the website’s Privacy Policy.
Intellectual Property
All content on the website (texts, images, logos, etc.) is protected by intellectual property laws. Any reproduction, whether total or partial, is prohibited without authorization.
Disputes and Governing Law
These T&Cs are governed by the laws of [province/country, e.g., Quebec / Canada]. In the event of a dispute, the courts of [territorial jurisdiction] shall have exclusive jurisdiction. Mediation or alternative dispute resolution methods may be proposed.
Amendments to the T&Cs
The Seller reserves the right to modify these T&Cs at any time. The applicable version for any order is the one in effect on the date of order confirmation, unless otherwise agreed.
Customer Acceptance
Order validation by the customer constitutes full and unconditional acceptance of these Terms and Conditions of Sale.